At Cimbra® we acquire a series of commitments that help us to improve the quality of our Customer Service every day.
Some of our commitments are:
In this way we ensure sales management based on the quality of attention to your needs as a priority, taking special care that the information we transmit to you is completely reliable.
We promise to keep you informed about the progress of the construction process of your home, sending you photographs, informing you of its execution and transferring news of your interest. Apart from this, there is a webcam located in the building, which you access in real time when it deems appropriate.
During the construction period you can access the worksite with a 2 weeks’ notice. Visits will be limited to Saturday afternoons and Sunday mornings.
To make an appointment, you must contact the sales team, who will inform you in advance when the visits will be made.
Our Customer Service will accompany you on a visit to your home before your final payment and delivery, so you can check the state of the housing personally.
According to the specified time schedule.
In order to avoid the inconvenience of having to queue at the counter, we take care of the electricity and water services for you personally and for free. You will only have to pay the amounts of the contracts.
For any deficiency that you notice in your home during the first week after its delivery, you can present possible deficiencies. We promise to correct it / them within a maximum period of 30 days from its notification.